Article N°1 - Application
The customer declares to be aware and have full understanding of all the following conditions. These general conditions of sale govern the "agreement" of sale between you (the customer) and DJL Engineering company , whose legal office is at 12 rue de la Chapelle 59130 Lambersart , represented by the http : // www. kotronik.com website.
The validation of an order can not be done without the acceptance of these terms and conditions . Therefore an order becomes irrevocable upon acceptance of these conditions.
Article N°2 – Registration and numerical data.
The site use requires a nominal registration and recording of your personal data ( address, email ... ) . This information is necessary for the company DJL Engineering for processing and shipping orders . They may optionally be transmitted only to providers ( carrier, accounting ... ) and to the authorities in case of dispute .
According to French law No. 2004-801 of August 6, 2004 , the customer can when he wants , access , modify and delete its data either via the website or email http://www.kotronik.com ( firstname.lastname@example.org ) or by mail ( Kotronik , DENIS Jean-Luc, 12 rue de la Chapelle 59130 Lambersart ) .
The company DJL Engineering is declared to CNIL under the number 1806734 .
The duration of data retention will be 3 years after the last connection on the www.kotronik.com website.
Article N°3 – Product information
We take great care to technical descriptions and specifications of our products. However, the photographs can not be contractual .
If you discover a defect in texts or photographs, you can of course inform us by email ( email@example.com ) .
Article N°4 - Price
The prices listed on the http://www.kotronik.com website are in euro (all tax included) excluding shipping costs .
Billing is done with the prices prevailing on the date of validation of the order.
We reserve the right at any time to change our prices.
Article N°5 - Disponibility
We try to provide the highest availability possible on all our items. However if an article of your order was temporarily unavailable, we promise to send you an email telling you the expected delivery date of your order. If the delivery period exceeds one month, we promise to send you the available items of your order as soon as possible. The remainder will be shipped after the delivery receipt of missing items.
Note: the second expedition cost will be the responsibility of the company DJL Engineering.
Article N°6 - Order
All orders must necessarily be made online via our www.kotronik.com website. No verbal or written order (email or mail) will be validated .
All orders will be processed only after receipt of full payment. Any unrealized payment within 7 business days after the confirmation of the order on the site , may cause the cancellation of the order. In this case, an email will be sent to the address indicated at registration on the site.
( Note: the DJL Engineering company, don’t welcome customers in office.)
Article N°7 - Quotation
It is possible to request quotes for the specific products (prototype ) The request must be initiated by email at firstname.lastname@example.org . A quotation will be sent if the technical feasibility permitting. The signed quotation will be considered as order.
Article N°8 – Specific product (for a customer)
The specific products, or personalized items. ( example: marking according to customer indication).
This type of product can not be exchanged or refund back .
Article N°9 –Delivery and tranportation
The www.kotronik.com website performs all deliveries by mail or parcel tracking. The tracking number will be emailed to you upon departure of our local goods .
If the package is damaged, the customer must either deny or make reservations . All reservations made upon receipt must be reported by registered mail to the carrier.
We strive to find the best rates possible transport the price is based on the choice of carrier ( or service : normal , express) , volume and weight. The website will automatically proposes the mode of transport most suitable for your order.
The www.kotronik.com website can not be held responsible for damage caused by the carrier.
Article N°10– Paiement
The www.kotronik.com website offers several possibilities of payment:
-by credit card: through the portal of the Banque Populaire.
-By Paypal account: If you already have an account with this organization.
-By check in euros, at the order of DJL Engineering. This check is to be sent (to be charged to the client) to: DJL Engineering, Kotronik 12 rue de la Chapelle 59130 Lambersart
- by bank transfer in euro (the cost of the bank transfer is the responsibility of the customer, be sure to check the cost with your banking institution, before choosing this method).
Our bank account IBAN code is the:
BIC of our Bank is the:
In all cases, the customer is responsible for the delivery of the payment to the DJL Engineering Company.
Article N°11 – Claim and waranty
Any complaint for no conform order or defective product receipt, must necessarily be made by email at email@example.com. The www.kotronik.com wesite can not be responsible in case of order error from customer. Following this claim and consent of the seller, both parties shall return merchandise.
Some products presented on the www.kotronik.com website benefit, when it is mentioned, a 2 years warranty. This guarantee is valid from the delivery date on the invoice. It covers only the normal uses of the product.
The customer must, moreover, provide useful information to the seller (dysfunction symptoms and circumstances) in order to do a diagnostic. Following the diagnostic, the Kotronik team will tell you what to do. (product return / return of a replacement / return of the product, etc.)
Shipping a return under warranty, are supported by the www.kotronik.com website.
The www.kotronik.com website can not be held responsible for damage caused by improper use of the products.
Article N°12 – Product return
All returns must be done on the www.kotronik.com website via the customer's account to the historical order page > order selection > product selection and quantities.
The return package must be returned by the customer after the passage of return "pending package ."
The customer has after obtaining the return number of a period of 7 days to make the return of defective or non-conforming goods .
The product must be returned complete in its original packaging. Any product incomplete , damaged and / or whose original packaging was damaged, will be returned or exchanged not by the seller ( except for products returned under warranty) .
All costs and risks associated with returning the product are undr the customer responsability. The return must be performed under the same conditions of protection as the original. (cardboard, timing etc ...)
Article N°13 –Witdrawal reserved to mail-order selling
The customer has a withdrawal period of 14 days, from the date of delivery in accordance with Article L121-16 of the French consumer law.
His order will be refunded upon return of all items in their original packaging, with the exception of delivery charges.
All returns must be in accordance with Article 12 of these Terms and conditions. No refund will be made if these conditions are not met.
The return costs and delivery risks are under the customer responsibilities.
Article N° 14 – Intellectual property / copyright
The entire content of the www.kotronik.com website is the exclusive property of the DJL Engineering Company. The photographs, videos, sounds, texts and illustrations are protected by copyright, as such it is strictly forbidden to copy them without the written permission of the company DJL Engineering.
Some sections of the site are a free download, they can serve for personal purpose and should not be sold or used for commercial purposes.
Kotronik is a registered trademark